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FAQs

View Our Fleet

Check out photos of our fleet and learn more about amenitites on board!
Planning a bus trip can seem like a daunting task, but we are here to help! Take a look at some of the most frequently asked questions below. If you need more info, call or email us. 

Services FAQs

Does Anderson arrange for tickets at attractions and hotels for our group?

We have a department that handles these requests. When you call in for a quotation, let us know that you are in need of these services too and we will turn your charter into a group package and take the hassle out of planning for you!

Does Anderson arrange for casino bonuses?

The group leader is responsible for contacting casinos in advance to ensure that they know of your arrival and have a bonus package available for your group.

Can Anderson accommodate passengers who use a wheelchair?

Yes! Our fleet includes ADA-compliant 56 passenger motorcoaches with lifts and securements. Each of the wheelchair-equipped coaches can accommodate up to 2 wheelchairs. For each wheelchair secured in the motorcoach, you will lose the ability to use 6 seats due to spacing constraints. If the guest does not need to make the journey in the wheelchair, we can offer a lift. This would remove four seats from the coach. Your charter sales team member will be able to answer questions about this issue for you.

I believe I left an item on an Anderson Coach, how can I contact someone to find out?

All Anderson Motorcoaches are thoroughly cleaned upon their return from a trip. Our cleaning crew carefully documents any and all items found in each motorcoach and places them in a secure lost & found location for 30 days. If you wish to contact our lost & found department, please have the dates and destination of your trip as well as the coach number available and email cleaners@goanderson.com or call 1-800-345-3435, ext. 536.

It is after hours and I need to reach someone in your office due to an emergency situation or for my charter tomorrow, whom can I call?

At Anderson Coach, we have a Manager on duty 24/7 for your convenience. If you have an emergency or need to make a change or cancellation during normal business hours of 8:30am - 5pm, Monday - Friday please contact our office at 1-800-345-3435 and speak with the Charter Department. If you need to reach someone at our office after normal business hours for an emergency situation or cancellation of a charter for the following day, please call our answering service at 412-572-4838 and ask to speak with the manager on duty.

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