Planning a bus trip can seem like a daunting task, but we are here to help! Take a look at some of the most frequently asked questions below. If you need more info, call or email us.
How is Anderson adhering to the CDC guidelines regarding Covid-19?
We have enhanced our sanitization process, equipped our vehicles with the ActivePure Air Filtration System and have provided our employees with personal protection equipment such as masks and gloves. To learn more, visit our CLEAN CARE
How is seating on board the coach being handled during Covid-19?
Seating on board the coach is at the discretion of the chartering party. However, the first 2 seats on each side (4 seats total) are reserved for the safety of our coach operator. For example: 56 passenger coach Covid seating = 52 passengers. For exact seating information please visit our vehicle list.
Does your company require masks aboard the coach?
For the safety of our motorcoach opeartor, guests aboard the chartered coach must wear their mask while entering and exiting the coach.
Is luggage being handled during Covid-19?
Motorcoach Operators will not be assisting with the loading or unloading of luggage to/from the luggage compartment during Covid-19.
How far in advance should I book my charter coach rental?
The further in advance you can book the charter, the better. Although Anderson has a large fleet, there are certain times of the year when we sell out of buses! To guarantee availability for your dates, we recommend you get a quote and book as soon as possible.
Can we just reserve the coach without making a commitment of booking?
Unfortunately, our system only has a quotation and order status. In order to ensure that you have the transportation you need, we recommend booking as soon as you are able and securing your charter with a deposit within 10 days.
What are your payment requirements?
A deposit is required within 10 days of booking and full payment is required 20 days prior to departure.
What are your cancellation terms?
Multi-day and multi-coach movements must be cancelled prior to 60 days before departure in order to receive a full refund. One-day trips must be cancelled prior to 30 days before departure in order to receive a full refund.
I do not have an exact itinerary; can I still receive a quotation?
Yes, but we need the best possible information that you can give us at the time of quotation. This includes dates, approximate times, pick up and destination locations. Having all of this information will help us give you the most accurate price possible through our custom computer software system. If you’re still not quite sure of the details, we can get you a quote, but please note, changes to the itinerary may result in changes to your quoted price.
Why do you need an itinerary and how far in advance do you require it?
In order to provide you with the best possible service, our drivers need to prepare well in advance for the trip. This includes having adequate addresses for the locations you will be visiting and other details to best prepare their routing. In order to ensure your group’s positive experience, we ask that you forward your itinerary to our office no fewer than 20 days prior to departure.
How can I make a payment on my trip?
You can call our office to make payment over the phone via credit card, mail a check with your charter number in the memo or follow the link in your confirmation e-mail to pay the deposit or full amount. Please note, the online payment system does not allow you to enter an amount different from the deposit or final balance.